Operations Solutions

Introducing our HBM Space – Restaurant Operations Solutions – The ultimate solution for managing and streamlining your restaurant operations.
Here are just a few of the features our software offers to:
  • Project Management:
    Our platform offers a comprehensive solution for managing cases, projects, works, and customer support. With our email-to-case feature, you can easily convert customer emails into cases for efficient tracking and resolution. The customer portal provides a seamless interface for customers to submit and track their cases, ensuring transparency and satisfaction. In addition to standard cases, you can also create custom entities to manage specific projects or work-related information. Our system allows you to track all messages and communications associated with projects or cases, providing a complete history for reference and analysis. Furthermore, you can assign a dedicated team to each project, ensuring that the right resources are allocated for successful completion. Our platform allows you to streamline your case and project management processes, improving efficiency and customer support.
  • Problem Tracking and Management:
    The company experienced a sudden glitch in production, causing an unexpected setback in our plan. We are diligently tracking the costs associated with this malfunction to assess our operations’ impact accurately. The location of the glitch has been identified, and our team is actively working to resolve the issue. Our dedicated personnel are responsible for addressing this issue and are committed to finding a swift and effective solution. We understand the importance of minimizing the impact of such disruptions on our business and are working diligently to ensure a smooth resolution.
  • Activity Stream:
    Our platform features an Activity Stream, which serves as a feed to display changes and new additions of records that are being followed. Users can follow specific records of interest, and this can include records that they have created or those that have been assigned to them, which are automatically followed. This allows users to stay updated on the latest developments and changes related to the records they are interested in. We have also implemented a Follow Button that enables users to follow particular records with a simple click. It’s important to note that any action made by users within the platform is carefully audited to ensure transparency and accountability. This ensures that all activities are tracked and recorded for future reference.
  • Company Asset Management:
    Our company is dedicated to effectively managing all our assets to ensure optimal performance and longevity. This includes meticulously tracking each asset’s serial numbers, models, and locations, allowing for efficient inventory management and utilization. We also diligently monitor warranty expiration dates to address any potential issues before they arise proactively. In addition, we keep detailed records of any third-party maintenance plans to guarantee that our assets receive the necessary care and attention. Furthermore, we maintain a comprehensive library of documents and manuals for each asset, facilitating easy access to essential information. By connecting our assets with a knowledge base, we are able to streamline troubleshooting and maintenance processes. Moreover, we prioritize employee training to ensure that all staff members are proficient in utilizing our assets to their fullest potential. Our commitment to asset management is integral to the success and efficiency of our operations.
  • Maintenance:
    The first step in initiating a management request is to connect the request with a specific asset requiring maintenance. Once the asset is identified, defining the user or team responsible for overseeing the maintenance process is essential. This ensures that accountability and ownership are established from the outset. Additionally, obtaining pictures of the issue or broken devices provides valuable visual context for the maintenance team. To streamline communication and transparency, it is recommended that updates regarding the state of the maintenance requests be automatically dispatched. This keeps all stakeholders informed and aware of progress. Moreover, setting a cost for the maintenance allows for budgeting and financial planning. It is crucial to efficiently schedule the maintenance and associated tasks, considering any operational impacts.
    By following these steps, the management request process can be effectively initiated and managed, ensuring that maintenance activities are conducted promptly and organized.
  • Events management:
    We offer a comprehensive solution for your business needs. Our platform allows you to quote your events or services efficiently and then seamlessly convert those quotes into professional invoices. With our user-friendly interface, you can quickly generate PDFs of your quotes or invoices, ready to be sent to your clients. And to make things even easier, our system allows you to email these PDFs as attachments directly from the platform. When it comes time to collect payment, our integrated system enables you to process payments directly through HBM, streamlining the entire process for you and your clients. With our efficient and reliable tools, you can focus on growing your business while we handle the administrative details.
  • POS integration:
    Our system seamlessly integrates with leading POS brands, ensuring that all sales from any subsidiary and revenue center are synchronized. This allows for comprehensive data utilization in generating reports and business intelligence. With the power of statistics, our system can help management, order products based on demand, streamlining inventory management. In the event of any abnormal data patterns, our system promptly sends notifications, enabling proactive decision-making. Our solution optimizes operational efficiency and gives businesses actionable insights for informed decision-making.
Our software is cloud-based and accessible from any device, allowing you to manage your restaurant from anywhere, at any time. Our team of experts is always on hand to provide training and support to ensure you get the most out of our software.
Contact Us to schedule a demo or for more information on how our software can benefit your business.

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